stakes Platform Privacy Notice

What data we collect on stakes

We collect information in several categories. First, account data: your legal name, date of birth, identification number, email address, and phone number. We require this information to verify your identity before your first withdrawal and to comply with anti-money-laundering regulations. Second, payment data: we record your deposit and withdrawal transactions, including the payment method used (QRIS, e-wallet, mobile banking, etc.), the amount, and the timestamp. We do not store your full payment card or wallet credentials—payment processors handle that securely.

Third, activity data: we log your gameplay history, bets placed, outcomes, and balance changes. This helps us detect fraud, resolve disputes, and improve our stakes platform. Fourth, technical data: we collect your IP address, browser type, device information, and access logs. This helps us maintain security and troubleshoot technical issues. Fifth, communication data: if you contact our support team, we retain your messages and our responses.

How we use your data on stakes

We use your account data to verify your identity, manage your stakes account, and process withdrawals. We use payment data to reconcile deposits and withdrawals, detect fraud, and comply with financial regulations. We use activity data to settle bets, detect suspicious patterns, and improve our platform. We use technical data to maintain security, prevent unauthorized access, and optimize performance. We use communication data to respond to your inquiries and improve our customer support.

We do not use your data for marketing purposes unless you explicitly consent. We do not sell your information to third parties. We may share data with payment processors (to process local payment, online payment, e-wallet, and other deposits), regulatory authorities (to comply with legal obligations), and service providers (to maintain our infrastructure). All third parties are bound by confidentiality agreements.

Account data

Name, date of birth, ID number, email, phone—used for identity verification and account management.

Payment data

Deposit and withdrawal records, payment method, amount, timestamp—used for reconciliation and fraud detection.

Activity data

Gameplay history, bets, outcomes, balance—used for settlement and dispute resolution.

Technical data

IP address, browser, device, access logs—used for security and performance optimization.

Data storage and security on stakes

We store your data on encrypted servers. Our infrastructure may be located outside your jurisdiction—data may be processed in multiple countries to ensure redundancy and security. We implement industry-standard encryption (TLS for transit, AES for storage) and access controls. Only authorized stakes staff can access your personal information, and only when necessary to serve you.

We retain your data for as long as your account is active, plus a retention period required by law (typically several years for financial records). After that period, we securely delete your information. If you request account closure, we delete your data subject to legal retention obligations.

Your rights regarding stakes data

You have the right to access your personal data held by stakes. You can request a copy of your account information, payment history, and activity logs. You have the right to correct inaccurate data—if your name or contact details are wrong, contact our support team and we will update them. You have the right to request deletion of your data, subject to legal retention obligations. You have the right to object to certain processing—for example, if we use your data for analytics, you can opt out.

To exercise these rights, contact our stakes support team through live chat, email, or in-app help. We will respond to your request within standard timeframes. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.

Cookies and tracking on stakes

We use cookies to maintain your login session, remember your preferences, and analyze how you use stakes. Session cookies expire when you close your browser. Persistent cookies remain on your device to recognize you on future visits. We use analytics cookies to understand traffic patterns and improve our platform. We do not use cookies for targeted advertising.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use stakes—for example, you may need to log in more frequently. We respect "Do Not Track" signals, though most browsers do not send them by default.

Third-party processors and international transfers

We work with third-party service providers to operate stakes. Payment processors handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. Cloud providers host our infrastructure. Analytics providers help us understand platform usage. All third parties are contractually bound to protect your data and use it only for the purposes we specify.

Your data may be transferred to countries outside Indonesia. These countries may have different data protection laws. We ensure that any international transfer includes appropriate safeguards—such as standard contractual clauses—to protect your information. By using stakes, you consent to these transfers.

Contact us about privacy on stakes

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our stakes support team. We offer English-language assistance through live chat, email, and in-app help. We will respond to privacy inquiries within standard timeframes. For users in Jakarta, Surabaya, Bandung, and Medan, our support team is available during business hours.

Summary: our stakes privacy commitment

We at stakes collect personal data to operate our platform, manage your account, process payments, and comply with legal obligations. We encrypt your data, limit access to authorized staff, and do not sell your information. We share data with payment processors and regulators only where required by law. You have the right to access, correct, and delete your data.

Our privacy practices reflect our commitment to transparency and security. We recognize that your data is sensitive and treat it accordingly. We implement industry-standard encryption, access controls, and retention policies. We respect your rights and provide clear mechanisms to exercise them.

Our services are available only where local law permits. Users are responsible for verifying that their use of stakes complies with their own jurisdiction's regulations. For questions about our privacy practices or to exercise your data rights, contact our stakes support team through live chat, email, or in-app help.